Effective Date: July 25, 2026
Website: https://diclindigitalschool.com
Business / Operator: Diclin Digital (Founded by Mulunga Mwambi Diclin)
Contact: support
1. Introduction
Welcome to Diclin Digital School. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, register for an account, or submit support inquiries.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our platform:
- Lead Capture & Sign-Up Forms: First Name, Last Name, Email Address.
- Account Registration: Username, Password, Email Address, and student profile preferences.
- Support Tickets & Inquiries: Name, Email Address, Subject, Department, Priority level, message details, and any attached files uploaded via our support form.
- Technical & Usage Data: IP address, browser type, device information, operating system, pages viewed, time spent on pages, and referral sources collected automatically through cookies and analytics tools.
3. How We Use Your Information
We use the information we collect for the following business and educational purposes:
- Course Delivery & Platform Access: To create and manage your student account, track your course progress, and give you access to dashboard features.
- Communication & Updates: To send you onboarding instructions, course curriculum updates, newsletter content, agency workflows, and platform announcements.
- Support Services: To process and respond to support tickets submitted through our help center.
- Platform Improvement: To analyze how users interact with our content, improve user experience, and optimize our marketing funnels.
- Partnership Inquiries: To review and respond to corporate, educational, or media partnership proposals sent to
partner@diclindigitalschool.com.
4. Email Communications & Newsletters
When you fill out our course access forms, register for a free account, or subscribe to our newsletter, you consent to receive periodic emails from Diclin Digital School.
- You can opt out of receiving promotional or update emails at any time by clicking the “Unsubscribe” link located at the bottom of any email we send.
- Transactional or essential system emails (e.g., password resets, account registration confirmations, critical support ticket replies) will still be sent as needed.
5. File Uploads & Support Attachments
When you submit screenshots, documents, or files through our support ticketing system (/submit-ticket):
- Files are accessed solely by our authorized team to resolve your reported technical or account issues.
- We advise against uploading sensitive personal documents or confidential financial information unless explicitly required.
6. Third-Party Services & Embedded Content
We may utilize trusted third-party service providers to help manage our learning ecosystem, including:
- Form & Registration Builders: SureForms, WPForms, or similar WordPress tools.
- LMS Engines: Tutor LMS for managing course delivery and dashboards.
- Email Marketing Tools: Automated email providers used to send newsletters and onboarding sequences.
- Hosting & Analytics: Server hosting providers and performance/traffic analytics tools.
These third parties only have access to your personal information to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
7. Data Security
We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
8. Your Rights
Depending on your jurisdiction, you have the right to:
- Access the personal data we hold about you.
- Request Correction of inaccurate or incomplete information.
- Request Deletion of your student account and associated personal data.
- Withdraw Consent for email marketing at any time.
To exercise any of these rights, please contact us at partner@diclindigitalschool.com.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted directly on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Website: diclindigitalschool.com
Contact: support